Responsible for Quality, Workflow and Continuity of every transaction, reporting directly to Owner. Oversee and resolve Customer Service issues. Liaison with all external partners: TeleDirect Call Center, Print House and USPS. Onboard and Train New Employees.
Personal Assistant and Database Management. Details available upon request.
Promoted internally from account technician to key operations management position in successful financial mail-house. Created and implemented Quality Assurance Procedures to virtually eliminate order errors, leading to unprecedented profit retention in record breaking years in which SC mailed approximately 30 million pieces in 5 - 20K increments.
Three-generation family business breeding and caring for approximately 200 standard-bred race horses while raising my family.
Provided training and technical assistance for the 1200+ Unix computer system users in this fully-automated prestigious law firm.
Excellent in-person and email/telephone customer service.
Experienced in using Egnyte, RingCentral, Slack, TeleDirect, Microsoft Office 365, OpenOffice, VPN, Windows 10 and MacOS 11.
Trained Staff and Supported Users, contributed to Software Development, Documentation and System Administration.
Skilled in Copy Editing for technical and marketing materials.
Strong communication skills, both written and verbal.
Solves issues in a quick, creative, and effective manner by focusing on client/project needs.